Return policy. We take pride in our candles and make every effort to make sure they are perfect, though sometimes mistakes happen. We want you to be completely satisfied with your purchase.
Returns. If your candle is damaged or defective, please contact us within five business days of receiving your product to initiate a return. If five business days have passed, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault.
Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We also will notify you of your approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.
Exchanges. We only replace items if they are defective or damaged, as every candle is custom-made for you. If you need to exchange the same item, please contact us.
Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping. You are responsible for paying shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Special orders and wholesale orders. Provisions do not apply to special orders and wholesale transactions. We do not accept returns for special orders or wholesale orders and will only issue a refund or replacement if an item arrives damaged from transit. A photo must be provided to show damage and the product returned before a new shipment is provided.
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