Orca Paint Can Soy Candle

Return policy. We take pride in our candles and make every effort to make sure they are perfect, though sometimes mistakes happen. We want you to be completely satisfied with your purchase.

Returns. If your candle is damaged or defective, please contact us within five business days of receiving your product to initiate a return. If five business days have passed, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault.

Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We also will notify you of your approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Exchanges. We only replace items if they are defective or damaged, as every candle is custom-made for you. If you need to exchange the same item, please contact us.

Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit code will be e-mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping. You are responsible for paying shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Special orders and wholesale orders. Provisions do not apply to special orders and wholesale transactions. We do not accept returns for special orders or wholesale orders and will only issue a refund or replacement if an item arrives damaged from transit. A photo must be provided to show damage and the product returned before a new shipment is provided.

Items on our website are available and ready to ship within three to five business days unless otherwise stated. We process and ship orders Monday through Thursday, excluding Holidays. Orders processed after 3 pm CST will be processed on the next business day and shipped.

Items not ready to ship will be processed as indicated in the item listing and then shipped on the next shipping date. Orders are shipped via USPS or UPS unless otherwise stated. Tracking information, when applicable, will be provided.

If you need your order expedited, please contact us prior to placing your order so we can discuss alternative shipping options.

Damaged in transit. If your items arrive damaged, please contact us immediately. We will ask you to send photos of the package and damaged items. These photos will be required for us to file a claim with the post office or UPS. Please do not throw out the damaged packaging or items until we have confirmed if the shipping carrier will need to pick them up.

Items damaged during shipping will be replaced by Wild Delights at no additional cost. If the item is no longer available, you will have the option of selecting a comparable item or a refund of the item(s) that are unusable.

Shipping promotions. The least expensive shipping option will be utilized, regardless of what is selected at check out, for orders using a free shipping promotion or discount.

Special orders and wholesale orders. These provisions do not apply to special orders and wholesale transactions. Special orders and wholesale transactions are subject to the terms of the individual contract. Wholesale and special orders are not eligible for any other shipping offers or promotions unless specifically stated.